Privacy Policy

Privacy Policy

Introduction

Welcome to https://best-bird-boxes.feedersandmore.co.uk (hereafter referred to as “Best Bird Boxes,” “we,” or “our”). We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy details how we collect, utilize, and safeguard the personal information of our visitors and customers in alignment with various international data protection laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://best-bird-boxes.feedersandmore.co.uk
  2. Any mobile applications or software developed and maintained by us
  3. Online services accessed through our platform
  4. Products offered for sale on our website

Please note that this policy does not extend to third-party websites, apps, or services linked from our site, as they operate independently and are governed by their own privacy policies. We encourage users to review these policies carefully.

Processing Activities

This Privacy Policy guides how we interact with users through:

  1. Account creation and management
  2. Purchase transactions and order fulfillment
  3. Communication between you and our support team
  4. Feedback submission and product reviews
  5. Participation in surveys or competitions
  6. Interacting with our social media channels

Personal Data Collection

We collect several types of personal data, including:

  1. Account Information: This includes your name, username, email address, and password used to access your account.
  2. Payment Information: Details related to payment methods you use for purchases on our site are stored securely.
  3. Financial Information: We may collect banking information or other financial data required for transaction processing.
  4. Purchase Information: Data regarding products purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses and device IDs, to improve user experience.
  6. Location Data: Geographic location information provided by your browser or device when you interact with our website.
  7. Feedback and Reviews: Content and metadata from customer feedback, surveys, and product reviews.
  8. Social Media Information: Data obtained through social media platforms when users choose to engage with our content on these networks.
  9. Product Information: Details about products viewed, added to carts, or purchased, including product codes and descriptions.

We collect this data through various means: user input forms, account settings, checkout processes, browser cookies, web analytics tools, and social media integration. Additionally, we may receive personal data from third-party service providers who assist us in improving our services.

Cookies

Cookies are small text files stored on your device to enhance your experience with our website:

  1. Strictly Necessary Cookies: Essential for navigating our site and ensuring its basic functionality.
  2. Preference Cookies: Remember user preferences, such as language settings or display options.
  3. Analytics Cookies: Used by analytics tools to track website usage and performance, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes it was collected, including:

  • Fulfilling purchase orders and providing customer support
  • Complying with legal obligations and tax/accounting requirements
  • Improving our products, services, and user experience

Once the data is no longer required for these purposes, we delete or anonymize it to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption of data at rest and in transit
  • Secure third-party payment processing
  • Access controls and employee training on data protection practices
  • Regular security audits and vulnerability assessments

Children’s Privacy

Our services are not directed towards individuals under 18 years old. We do not knowingly collect or solicit personal information from children, and any such information will be deleted if discovered.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: Deleting your personal data upon request, except where required by law.
  • Restriction: Limiting the use of your personal data in certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured format.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory practices when exercising your data rights.
  • Filing Appeals/Complaints: Submitting concerns or complaints about our handling of your personal data to relevant supervisory authorities.

To exercise these rights, please contact our Data Privacy Team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified on our website with an updated revision date.

Contact Information

For any questions regarding this policy, requests to access or delete your data, or if you wish to exercise your rights as outlined above, please contact us:

  • Email: [email protected]
  • Address: Best Bird Boxes, [Street Address], [City], [Postal Code], [Country]